Before you purchase your product please ask us questions. The cost to return a product is expensive and we want to insure you are 100% satisfied when you receive your order.
You can email all questions to us at email@example.com or call us toll-free at 1-800-764-8688, option 1.
The product purchased must be returned within 2 weeks from the time of purchase to be eligible for a refund. If the product is damaged during delivery, or you have an issue with your order, contact us immediately so we can resolve that issue.
You MUST RECEIVE an RMA Number via phone call or email prior to returning the merchandise. Please make sure that your RMA Number is clearly marked on the outside of your return package. If you do not receive an RMA number from us your shipment may be refused for security reasons. S&K Manufacturing, Inc. is not responsible for Refused merchandise that does not list the RMA number on the outside of the Package(s) being returned. The customer is responsible for all shipping/packaging costs to return the product back to S&K plus the freight to ship the replacement merchandise to you.
All returned items must be received in original condition and in original packaging to be eligible for a refund.
Please note that shipping and handling will not be refunded. (this includes actual shipping cost on orders that qualified for Free Shipping)
Please receive prior authorization via phone or email before returning any orders.
Please include your name, address phone with your return and allow 14 days for your Financial Institution (Your Bank) to credit your account.
This is the website of S&K MANUFACTURING, INC..
Our postal address is
1001 Liberty Industrial Drive
O'Fallon, MO 63366
We can be reached via e-mail at firstname.lastname@example.org
or you can reach us by telephone at 636-272-4014
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, name and address, telephone number, payment information (e.g., credit card number and billing address).
The information we collect is shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
If you do not want to receive e-mails from us in the future, please let us know by sending us an e-mail at the above address, or calling us at the above telephone number.
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above, or e-mailing us at the above address.
From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above, or e-mailing us at the above address.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, or e-mailing us at the above address.
You may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling us at the number provided above, or e-mailing us at the above address.
Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the above address, or calling us at the above telephone number.
Persons who supply us with their telephone numbers online may receive telephone contact from other reputable companies. You can, however, have your name put on our do-not-share list by, sending us an e-mail at the above address, or calling us at the above telephone number.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations
With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address, and clickstream information.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address or calling us at the above telephone number.
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information by emailing us at the above address or writing to us at the above address.
Consumers can have this information corrected by sending us an e-mail at the above address or calling us at the above telephone number.
With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Terms Of Service
Orders are shipped via UPS, Fedex, or USPS Priority.
Most items arrive within 5 - 10 business days after payment has been received.
Depending on the time of year.
** Orders shipped Outside the Continental United States will have additional Shipping Charges applied**
|Billing:||Customers' credit cards are charged when the order is placed. .
If a Check is used for payment, the order will ship as soon as we receive the check.
|Order Status:||You will receive an email after the order is placed to confirm the order. Then you will receive an email with your confirmation number when the order is scheduled to ship. You may also call within normal business hours (9am-5pm cst) 1-800-764-8688 or email us any time to determine the status of an order.|
|Damages:||Please inspect your order immediately (within 2 weeks of delivery). If the product is damaged during delivery or you have an issue with your order, contact us immediately so we can resolve the issue..|
|Cancellations:||Customers may cancel any order at any time before it ships at no charge. Please note that once the item is shipped the shipping and handling will not be refunded. Also the customer is responsible for the shipping costs to return the product back to S&K. All returned items must be received in original condition and in original packaging.|
Limited Lifetime Warranty from S&K Manufacturing, Inc. warrants its Bird House products to be free of Material or Workmanship defects for a period of one year from the date of purchase. S&K Manufacturing, Inc. extends its warranty to a Limited Lifetime Warranty on the Bird House when the Bird House is used with an S&K Manufacturing, Inc. Tri-Tel/Quad-Tel Pole or any S&K Manufacturing, Inc. Tri-Tel Pole Adapter. This warranty is limited to the replacement or repair of the defective Bird House part. Customers must pay only $19.95 S/H charges. In all cases, your Warranty Application must be filled out in full by the buyer and on file with S&K Manufacturing, Inc. for any warranty to apply. (Proof of Purchase Receipt Required.) WARRANTY DOES NOT INCLUDE WEATHER-RELATED ISSUES AND ACTS OF GOD. (S/H charge may vary without notice)
How to place an order online:
Step 1: Locate an item on our site and click "Add One to Basket" to place the item in your shopping cart. You can add and remove items from your shopping cart without any obligation to buy.
Step 2: Click "Check Out" to place an order for the items in your cart. You will have an opportunity to cancel your order before the final checkout.
Step 3: Choose a Payment Method from the list of options:
Step 4: Enter your billing, shipping, and payment information on the forms provided and submit the order. Instructions are provided along the way.
Step 5: Note the order number returned to you for future inquiries. You will receive an e-mail confirmation when we receive your order. And an email after the product is shipped with the confirmation number.
How to place an order by phone:
Step 1: Browse our web site and choose the items.
Step 2: Call 1(800) 764-8688 between 9:00 am and 5:00 pm CST Monday through Friday to place your order.
How to check order status:
E-mail us at Sales@skmfg.com or call 1(800) 764-8688 to speak with a customer service representative. Please have your order number ready or the Customer Name you made the order under.
Additional Shipping charges will apply for shipments outside the Continental United States.
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